Programme: Human Resources Development

During the project will be created a front-office for information, consultation and directing the citizens when using social services at local level - important step in the process of smooth introduction of the social services and personal assistance reforms, targeted towards the most vulnerable groups of the population. The municipality, as a provider of social and integrated health and social services, and a local authority, has the responsibility to identify, plan, organize and commission activities that meet the needs of its community. It has a fundamental commitment to protect and guarantee the rights of the most vulnerable groups and to create conditions for guaranteed access. The front-office will be the place where the hired expert will perform activities in regard to the implementation of the Social Services Act, the Personal Assistance Act and the Disabled Persons Act – PDA. The main reason for the project implementation is that at the current moment the experts, applying these laws, are located in different administrative buildings and citizens cannot receive timely information about their rights. The project proposal offers adequate measures and activities - the hired expert will provide information according to the specific needs of the person, that will allow the smooth introduction of the social services and personal assistance reforms and will speed up the provision of more effective and quality care to the most vulnerable groups of the population. The project will also involve municipal employees responsible for policies in the social sphere, employees of providers of social and integrated health and social services. They will attend training on how to fulfill the obligations of the municipalities under the Personal Assistance Act and the Disabled Persons Act – PDA, as well as under the Social Services Act in the part related to the municipalities. They will also be provided with supervision in accordance with the Social Services Act.